Hosted PBX Features: Cloud Business Phone System
iSAFE Complete Business Voice by iSAFE Complete (Richmond, Kentucky) is a hosted PBX with auto attendant, call queues, call recording, visual voicemail, E911, and more. It is built for businesses that want full PBX features without an on-site PBX. Plans cost $25–$30 per user per month, with a free 30-day trial.
What is a hosted PBX?
A hosted PBX is an IP-Centrex style cloud phone system: the private branch exchange that routes your calls lives in the provider’s network, not in a closet at your office. A traditional PBX (private branch exchange) was the phone-system box or server that businesses kept in a closet to route their calls. iSAFE Complete Business Voice delivers the full PBX feature set (IVR, queues, extensions, voicemail, and recording) as a service you manage from a web portal, with the desk phones and devices we provide or softphone apps.
Key takeaways
- No on-site PBX equipment to buy, house, or maintain; desk phones, headsets, and devices are available from iSAFE Complete
- Multi-level auto attendant with dial-by-name and time-based routing
- Call queues with round-robin, longest idle, ring all, linear hunt, and linear cascade
- On-demand and automatic call recording with playback
- E911, CNAM, presence, BLF, and star codes included in the platform
How does a hosted PBX answer and route calls?
Hosted PBX / IP-Centrex
A complete cloud PBX with no on-site PBX equipment to buy, house, or maintain. Add users, numbers, and locations without buying a new phone system, and use the desk phones and devices we provide or softphone apps.Auto Attendant / IVR
Greet callers professionally and send them to the right place.- Multi-level menus
- Dial-by-extension
- Dial-by-name directory
- Custom greetings
- Time-based routing for business hours, after hours, and holidays
Call Queues (ACD)
Distribute calls fairly and keep customers informed while they wait.- Round-robin / longest idle
- Ring all
- Linear hunt
- Linear cascade
- Music on hold and queue announcements
- Estimated wait time and callback options
Hunt Groups
Hunt groups and multi-line hunting ring a team in order or simultaneously so calls never go unanswered.Call Forwarding
Forward always, on busy, on no answer, or by time-of-day / schedule to any phone or app.Which call-handling features are included?
Do Not Disturb & Call Waiting
Use Do Not Disturb (DND) to focus, and call waiting so a second caller is never lost.Call Transfer
Attended (warm) and unattended (blind) transfer from desk phones and apps.Call Park & Call Pickup
Park a call and pick it up anywhere. Call pickup options: directed, group, site, and domain.Intercom / Auto-Answer
Reach a colleague instantly with intercom and auto-answer paging.Hotdesking
Hotdesking / shared workstations let any user sign in to any phone and get their own extension and settings.Conference Calling
Multi-party conference calling for team huddles and client calls.What recording, voicemail, and safety features are included?
Call Recording
On-demand and automatic call recording with secure storage and playback for training, quality, and compliance.Visual Voicemail
See, play, and manage messages with visual voicemail, plus optional voicemail transcription.Caller ID / CNAM
Caller ID and CNAM display and management so your business name shows up correctly.E911 Emergency Services
E911 emergency services support with registered locations for your users.Presence & BLF
Real-time presence across desk phones, softphones, and apps, plus Busy Lamp Field (BLF) keys.Star Codes
Star codes for quick feature access: transfer, park, pickup, forwarding, and more.How does a hosted PBX compare with traditional phone lines and an on-site PBX?
Who is iSAFE Complete Business Voice for?
Small & mid-sized businesses
Enterprise-grade calling with no on-site PBX to buy or manage, and no heavy IT overhead.
Remote & hybrid teams
One business number and extension on desk phone, desktop, browser, and mobile.
Multi-location businesses
Connect every office on one cloud system with shared routing, extensions, and reporting.
MSPs & resellers
White-label, rebrandable portals, invoices, and client apps to sell UCaaS under your brand.
How much does it cost? $25 to $30 per user per month
One predictable monthly price per user, depending on the features and add-ons you choose. No on-site PBX equipment to buy, house, or maintain; use the desk phones and devices we provide or softphone apps. Try it free for 30 days with no risk or commitment, then contact us for an exact quote.
Frequently asked questions
Do I need on-site PBX equipment for a hosted PBX?
No. iSAFE Complete Business Voice is a hosted PBX / IP-Centrex style service, so all call routing runs in the cloud instead of in a PBX box in your closet. You need internet access plus phones: the desk phones, headsets, and devices we provide, or softphone apps on computers and mobiles.
Do you offer desk phones and other phone hardware?
Yes. iSAFE Complete offers on-premise phone hardware, including desk phones, headsets, and devices such as ATAs (analog telephone adapters), and also supports softphone apps on computers and mobile phones. What you don’t need is an on-site PBX, because the phone system itself runs in the cloud. Contact us for current hardware options and pricing.
How much does a hosted PBX cost per user?
Hosted PBX service from iSAFE Complete costs $25 to $30 per user per month, depending on features and add-ons. A free 30-day trial is available, and we can provide an exact quote.
Can I set up an auto attendant with business hours?
Yes. The auto attendant / IVR supports multi-level menus, dial-by-extension, a dial-by-name directory, custom greetings, and time-based routing for business hours, after hours, and holidays.
What call queue distribution methods are supported?
Call queues (ACD) support four distribution methods: round-robin / longest idle, ring all, linear hunt, and linear cascade. Queues also offer music on hold, announcements, estimated wait time, and callback options.
Can calls be recorded automatically?
Yes. Call recording in iSAFE Complete Business Voice can be on-demand or automatic. Recordings are stored with playback for training, quality, and compliance.
Does the system support E911?
Yes. E911 emergency services support is included. Keep each user’s registered location up to date so emergency calls route correctly.
What is the difference between call park and call pickup?
Call park places a call on hold in a shared slot so anyone can retrieve it. Call pickup lets you answer a ringing phone elsewhere: directed, group, site, or domain pickup.
Can employees share a desk or phone?
Yes. Hotdesking lets users log in to a shared phone and get their own extension and settings.
Do desk phones show who is on a call?
Yes. Busy Lamp Field (BLF) and presence show real-time status across desk phones, softphones, and apps.
30 Day Free Trial: try iSAFE Complete Business Voice free
For a limited time you can try our VoIP service absolutely free with no risk or commitment. Don’t miss out on this opportunity to see how VoIP can help improve your business communication, empower remote workers, and save you money! Please fill out this form to receive a FREE 30 Day Trial of our VoIP services.