We guarantee you’ll save money on your monthly phone bill when switching from traditional analog service.
Hosted PBX & Cloud Business Phone System for Growing Businesses
iSAFE Complete Business Voice by iSAFE Complete (Richmond, Kentucky) is a hosted PBX and cloud business phone system for small, mid-sized, remote, and multi-location businesses. Your team can call, text, fax, meet, and serve customers from desk phones or apps for $25–$30 per user per month. Start with a free 30-day trial.
A hosted PBX (also called a cloud PBX, cloud phone system, or VoIP phone system) is a business phone system the provider runs in its network. A traditional PBX (private branch exchange) was the phone-system box or server that businesses kept in a closet to route their calls. With iSAFE Complete there is no on-site PBX equipment to buy, house, or maintain: use the desk phones, headsets, and devices we provide, or softphone apps on computers and mobiles.
Key takeaways
- Hosted PBX: no on-site PBX equipment to buy, house, or maintain
- Apps for web, Windows, Mac, iOS, and Android
- Business SMS/MMS (10DLC compliant), virtual fax, video, and contact center on one platform
- AI voice agent that can answer calls 24/7 and book appointments
- $25–$30 per user per month, with a free 30-day trial
What does the iSAFE business phone system include?
Explore each part of the platform. Every category page lists the specific features buyers ask about.
Core Voice & Hosted PBX
Auto attendant/IVR, call queues (ACD), hunt groups, call forwarding, park and pickup, call recording, visual voicemail, E911, presence, and BLF.Explore hosted PBX features →
Unified Communications Client
Softphone and UC apps for web, desktop (Windows/Mac), and mobile (iOS/Android) with chat, video, voicemail, and presence.Explore the UC app →
Business Messaging (SMS/MMS)
10DLC-compliant texting from company numbers, shared numbers, bulk messaging, reminders, and keyword auto-replies.Explore business texting →
Virtual Fax
Cloud store-and-forward fax by web portal, email, or ATA. Replace analog fax machines and fax lines.Explore virtual fax →
Contact Center
Omnichannel voice, chat, SMS, and social with dashboards, monitoring, barge/whisper, and outbound dialing.Explore the contact center →
AI Capabilities
Conversational AI voice agent, post-call analysis, live agent assist, transcription, and conversation intelligence.Explore AI features →
Collaboration & Video
Video meetings with screen sharing, audio conferencing, team chat, presence, and webinar tools.Explore collaboration →
Integrations & Extensibility
Voice API, click-to-call, 250+ CRM integrations, a Microsoft Teams connector, webhooks, and number management.Explore integrations →
Administration & Reliability
Multi-tenant portal, QoS diagnostics, analytics, fraud monitoring, white-label portals, and geographic redundancy.Explore admin & reliability →
What can the AI voice agent do?
The conversational AI agent acts as an extension or phone number on your PBX, so you can send calls to it from your auto attendant, queues, or after-hours schedule.
24/7 call answering
Answers calls around the clock for FAQs, lead qualification, appointment booking, and routing.Books appointments
Calendar integration lets the agent check availability and book appointments during the call.Multi-language
Natural language understanding with multi-language support and automatic language detection.No-code flow builder
Design conversations with a drag-and-drop builder and a customizable voice personality.Post-call analysis
Transcription, summarization, sentiment analysis, and topic detection after calls.Live agent assist
Real-time AI help for agents plus smart wrap-up notes. See all AI capabilities →How much does it cost? $25 to $30 per user per month
One predictable monthly price per user, depending on the features and add-ons you choose. No on-site PBX equipment to buy, house, or maintain; use the desk phones and devices we provide or softphone apps. Try it free for 30 days with no risk or commitment, then contact us for an exact quote.
Who is iSAFE Complete Business Voice for?
Small & mid-sized businesses
Enterprise-grade calling with no on-site PBX to buy or manage, and no heavy IT overhead.
Remote & hybrid teams
One business number and extension on desk phone, desktop, browser, and mobile.
Multi-location businesses
Connect every office on one cloud system with shared routing, extensions, and reporting.
MSPs & resellers
White-label, rebrandable portals, invoices, and client apps to sell UCaaS under your brand.
How does a hosted PBX compare with traditional phone lines and an on-site PBX?
Frequently asked questions
What is a hosted PBX?
A hosted PBX is a cloud-based business phone system. The provider runs the PBX (call routing, extensions, voicemail, IVR) in its network, and your phones and apps connect over the internet. Unlike a traditional PBX, the phone-system box or server businesses kept in a closet, there is no on-site PBX equipment to buy, house, or maintain. You use the desk phones, headsets, and devices we provide, or softphone apps on computers and mobiles.
How much does iSAFE Complete Business Voice cost?
iSAFE Complete Business Voice costs $25 to $30 per user per month, depending on the features and add-ons you need. Every plan starts with a free 30-day trial. Contact us for an exact quote.
Is there a free trial?
Yes. For a limited time you can try our VoIP service free for 30 days with no risk or commitment. Fill out the trial form on this page to get started.
Do I need to buy a PBX system or new phones?
You don’t need a PBX system on site: the phone system runs in the cloud, so there is no PBX box or server to buy, house, or maintain. For phones, use the desk phones, headsets, and devices we provide, or softphone apps on computers and mobiles. Many teams use a mix of both.
Do you offer desk phones and other phone hardware?
Yes. iSAFE Complete offers on-premise phone hardware, including desk phones, headsets, and devices such as ATAs (analog telephone adapters), and also supports softphone apps on computers and mobile phones. What you don’t need is an on-site PBX, because the phone system itself runs in the cloud. Contact us for current hardware options and pricing.
Can I keep my existing business phone number?
Number porting is typically supported for most U.S. numbers. Contact us to confirm porting for your specific numbers.
Will I save money compared to traditional phone lines?
We guarantee you’ll save money on your monthly phone bill when switching from traditional analog service. How much you save depends on your current phone costs, and we can show the difference in a quote.
Does it include texting, fax, and video?
The platform supports business SMS/MMS (10DLC compliant), virtual fax, and video meetings with screen sharing alongside voice. Exact availability can vary by configuration and add-on modules.
Is there an AI receptionist?
Yes. The conversational AI agent can act as an extension or number on the PBX to answer calls 24/7, handle FAQs, qualify leads, book appointments, and route callers.
How reliable is the service?
The platform is built with geographic redundancy and high availability, designed for a 99.999% uptime target. This is a design target, not a guarantee.
Can MSPs resell it under their own brand?
Yes. The platform supports white-label, rebrandable portals, invoices, and client interfaces with a multi-tenant admin portal.
30 Day Free Trial
For a limited time you can try our VoIP service absolutely free with no risk or commitment. Don’t miss out on this opportunity to see how VoIP can help improve your business communication, empower remote workers, and save you money! Please fill out this form to receive a FREE 30 Day Trial of our VoIP services.