Cloud Contact Center Software: Omnichannel Voice, Chat, SMS & Social
The cloud contact center in iSAFE Complete Business Voice by iSAFE Complete (Richmond, Kentucky) gives agents and supervisors omnichannel voice, chat, SMS, and social, advanced queues, real-time dashboards, call monitoring, CRM screen pops, and AI insights. Plans are $25–$30 per user per month, and some modules may be add-ons. Start with a free 30-day trial.
What is a cloud contact center?
A cloud contact center (CCaaS) manages customer interactions across voice, chat, SMS, and social channels from one platform, with tools for agents, supervisors, and reporting. iSAFE Complete’s contact center runs on the same platform as your hosted PBX, so routing, numbers, and users stay in one place.
Key takeaways
- Omnichannel contact center: voice, chat, SMS, and social
- Advanced call queues with agent and supervisor tools
- Monitoring, barge, whisper, and coaching
- Screen pops, CRM integration, and callback management
- Workforce management, quality tools, outbound dialing, and AI insights
What cloud contact center features are included?
Omnichannel
An omnichannel contact center covering voice, chat, SMS, and social.Advanced Queues
Advanced call queues with agent and supervisor tools to route every interaction to the right person.Real-Time Dashboards
Real-time dashboards and reporting on queue volume, wait times, and agent status.Monitor, Barge, Whisper, Coach
Call monitoring, barge, whisper, and coaching to train agents live.Screen Pops & CRM
Screen pops and CRM integration show caller details before agents say hello.Callback Management
Callback management lets customers keep their place in line without waiting on hold.Workforce & Quality
Workforce management and quality tools for staffing and performance.Outbound Dialing
Outbound dialing capabilities for sales and follow-up campaigns.AI-Powered Insights
AI-powered insights and assistance: live agent assist, transcription, and sentiment. See AI capabilities →Who is iSAFE Complete Business Voice for?
Small & mid-sized businesses
Enterprise-grade calling with no on-site PBX to buy or manage, and no heavy IT overhead.
Remote & hybrid teams
One business number and extension on desk phone, desktop, browser, and mobile.
Multi-location businesses
Connect every office on one cloud system with shared routing, extensions, and reporting.
MSPs & resellers
White-label, rebrandable portals, invoices, and client apps to sell UCaaS under your brand.
How much does it cost? $25 to $30 per user per month
One predictable monthly price per user, depending on the features and add-ons you choose. No on-site PBX equipment to buy, house, or maintain; use the desk phones and devices we provide or softphone apps. Try it free for 30 days with no risk or commitment, then contact us for an exact quote.
Frequently asked questions
What is an omnichannel contact center?
An omnichannel contact center handles customer conversations across voice, chat, SMS, and social channels in one platform, so agents see the full context. iSAFE Complete Business Voice offers omnichannel contact center capabilities, and availability can vary by configuration.
Can supervisors listen in on calls?
Yes. Supervisors can monitor, barge, whisper, and coach agents during live calls.
Does the contact center integrate with my CRM?
Yes. Screen pops and CRM integration show caller information to agents, and the platform supports 250+ CRM integration options.
Can callers request a callback instead of waiting on hold?
Yes. Callback management lets callers request a callback while keeping their place in the queue.
Is there real-time reporting?
Yes. Real-time dashboards and reporting show live queue and agent activity, so supervisors can respond as call volume changes.
Does it support outbound calling campaigns?
Outbound dialing capabilities are available. Availability can vary by configuration and add-on modules.
Does the contact center use AI?
Yes. AI-powered insights include live agent assist, smart wrap-up, transcription, sentiment analysis, and conversation intelligence.
How much does contact center software cost?
Contact center features are built on iSAFE Complete Business Voice, priced from $25 to $30 per user per month depending on features and add-ons. Contact us for an exact quote and a free 30-day trial.
30 Day Free Trial: try iSAFE Complete Business Voice free
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