Hosted PBX & Business Phone System Features
iSAFE Complete Business Voice by iSAFE Complete (Richmond, Kentucky) is a hosted PBX and UCaaS platform. Its business phone system features include calling, softphone apps, 10DLC business texting, virtual fax, contact center, video, and an AI voice agent. It suits growing and multi-location businesses, costs $25–$30 per user per month, and starts with a free 30-day trial.
What is a hosted PBX business phone system?
A hosted PBX (also called cloud PBX, VoIP phone system, or UCaaS, Unified Communications as a Service) is a business phone system that runs in the cloud instead of on a PBX box or server kept in an office closet, the way traditional phone systems worked. Your provider hosts the call routing, extensions, voicemail, and features. Your team makes and takes calls on desk phones, computers, and smartphones over the internet.
iSAFE Complete Business Voice is a white-label hosted PBX and unified communications platform from iSAFE Complete in Richmond, Kentucky. It combines voice, team chat, video meetings, business SMS/MMS, virtual fax, contact center tools, and AI call handling in a single service, priced at $25–$30 per user per month.
Key takeaways
- Hosted PBX / IP-Centrex style service: no on-site PBX equipment to buy, house, or maintain
- Apps for web, Windows, Mac, iOS, and Android
- Business SMS/MMS (10DLC compliant), virtual fax, video, and contact center on one platform
- AI voice agent that answers calls 24/7, books appointments, and routes callers
- Pricing from $25–$30 per user per month; free 30-day trial
Which business phone system features are included?
Explore each area of the platform. Every category page lists the specific features buyers ask about.
Core Voice & Hosted PBX
Auto attendant/IVR, call queues (ACD), hunt groups, call forwarding, call park and pickup, call recording, visual voicemail, E911, presence, BLF, and star codes.Explore hosted PBX features →
Unified Communications Client
Softphone and UC apps for web, desktop (Windows/Mac), and mobile (iOS/Android) with chat, video, voicemail, and presence.Explore the UC app →
Business Messaging (SMS/MMS)
10DLC-compliant texting from company numbers, shared inboxes, bulk messaging, reminders, drip campaigns, and auto-replies.Explore business texting →
Virtual Fax
Cloud store-and-forward fax by web portal, email, or ATA. Replace analog fax machines and fax lines.Explore virtual fax →
Contact Center
Omnichannel voice, chat, SMS, and social with supervisor tools, dashboards, barge/whisper, and outbound dialing.Explore the contact center →
AI Capabilities
Conversational AI voice agent, post-call analysis, live agent assist, transcription, and conversation intelligence.Explore AI features →
Collaboration & Video
Video meetings with screen sharing, audio conferencing, team chat, presence, and webinar tools.Explore collaboration →
Integrations & Extensibility
Voice API, click-to-call, 250+ CRM integrations, Microsoft Teams connector, webhooks, and number management.Explore integrations →
Administration & Reliability
Multi-tenant portal, QoS diagnostics, analytics, fraud monitoring, white-label portals, and geographic redundancy.Explore admin & reliability →
How does a hosted PBX compare with traditional phone lines and an on-site PBX?
Who is iSAFE Complete Business Voice for?
Small & mid-sized businesses
Enterprise-grade calling with no on-site PBX to buy or manage, and no heavy IT overhead.
Remote & hybrid teams
One business number and extension on desk phone, desktop, browser, and mobile.
Multi-location businesses
Connect every office on one cloud system with shared routing, extensions, and reporting.
MSPs & resellers
White-label, rebrandable portals, invoices, and client apps to sell UCaaS under your brand.
How much does it cost? $25 to $30 per user per month
One predictable monthly price per user, depending on the features and add-ons you choose. No on-site PBX equipment to buy, house, or maintain; use the desk phones and devices we provide or softphone apps. Try it free for 30 days with no risk or commitment, then contact us for an exact quote.
Frequently asked questions
What is a hosted PBX?
A hosted PBX is a cloud-based business phone system. The provider runs the PBX (call routing, extensions, voicemail, IVR) in its data centers, and your phones and apps connect over the internet. Unlike a traditional PBX, the phone-system box or server businesses kept in a closet, there is no on-site PBX equipment to buy, house, or maintain. You use the desk phones, headsets, and devices we provide, or softphone apps on computers and mobiles.
How much does a hosted PBX cost per user?
iSAFE Complete Business Voice ranges from $25 to $30 per user per month, depending on the features and add-ons you need. Contact us for an exact quote, and start with a free 30-day trial.
Do I need to buy a PBX system?
No. The PBX is hosted in the cloud, so there is no on-site PBX equipment to buy, house, or maintain. You can use the desk phones, headsets, and devices we provide, or the desktop, web, and iOS/Android softphone apps.
Do you offer desk phones and other phone hardware?
Yes. iSAFE Complete offers on-premise phone hardware, including desk phones, headsets, and devices such as ATAs (analog telephone adapters), and also supports softphone apps on computers and mobile phones. What you don’t need is an on-site PBX, because the phone system itself runs in the cloud. Contact us for current hardware options and pricing.
Can I try it before I buy?
Yes. We offer a free 30-day trial of iSAFE Complete Business Voice with no risk or commitment. Fill out the trial form on this page to get started.
Does it include texting, fax, and video?
The platform supports business SMS/MMS (10DLC compliant), virtual fax, and video meetings with screen sharing alongside voice. Exact availability can vary by configuration and add-on modules.
Can I keep my existing business phone number?
Number porting is typically supported for most U.S. numbers. Contact us to confirm porting for your specific numbers.
Is the service reliable?
The platform is built with geographic redundancy and high availability, designed for a 99.999% uptime target. QoS monitoring tools help diagnose latency, jitter, and network issues.
Is there an AI receptionist?
Yes. The conversational AI agent can act as an extension or phone number on the PBX to answer calls 24/7, handle FAQs, qualify leads, book appointments, and route callers.
Can MSPs resell it under their own brand?
Yes. The platform supports white-label, rebrandable portals, invoices, and client interfaces with a multi-tenant admin portal.
30 Day Free Trial: try iSAFE Complete Business Voice free
For a limited time you can try our VoIP service absolutely free with no risk or commitment. Don’t miss out on this opportunity to see how VoIP can help improve your business communication, empower remote workers, and save you money! Please fill out this form to receive a FREE 30 Day Trial of our VoIP services.